UK Travel Claims Operations. Delivered from Mauritius.
Leading Outsourcing Ltd provides specialist operational support to UK insurers, TPAs, claims administrators and assistance providers. Led by management with approximately 16 years' hands-on UK travel insurance claims and recoveries experience, we offer controlled, scalable support for claims administration, customer correspondence, recoveries and operational workloads.
Our Services
Specialist operational support across the travel insurance claims lifecycle, delivered under your procedures, systems and authority.
Claim registration and file setup, document classification and indexing, completeness checks, data validation, missing-document follow-up and claim-file preparation.
Customer correspondence, document requests, follow-ups, diary management, status updates and operational case progression in accordance with client procedures.
Identification and administration of potential recovery opportunities, supporting documentation, correspondence, tracking and recovery-file management.
Flexible operational capacity for claims backlogs, seasonal peaks and workload surges, with agreed productivity, quality, turnaround and management-information reporting.
Quality & Governance
Outsourcing should provide control as well as capacity. Leading Outsourcing works within agreed client procedures, systems and authority, with clearly defined service levels, quality measures and escalation routes.
Quality Assurance
Defined quality measures, sampling and feedback to support consistent operational performance.
Performance Reporting
Regular management information covering productivity, turnaround, backlog and quality.
Controlled Escalation
Clear exception and escalation routes for cases requiring client review or authorised decision-making.
Scalable Delivery
Capacity expanded only after agreed performance and quality standards have been demonstrated.
Experienced Leadership
Specialist UK travel claims experience combined with proven outsourcing operations management.
Hansraj brings approximately 16 years of hands-on experience supporting UK travel insurance claims and recoveries, including cancellation, curtailment, medical expenses, baggage, travel delay and other travel claim classes. His experience includes policy validation, evidence assessment, customer correspondence, recoveries and, within previous authorised roles, claims settlement and repudiation. He subsequently established and managed an international outsourced operation that scaled from 8 to 15 FTE.
Start Small. Prove Performance. Scale with Confidence.
Start with a focused 90-day pilot using 1–2 FTE equivalent operational capacity. We agree the scope, procedures, service levels and quality measures upfront, provide regular performance reporting, and scale capacity only when the model has demonstrated the required results.